Returns & Exchanges
At Fireside Hearth & Home, we want you to be completely satisfied with your purchase. If your new fireplace accessory or home decor doesn't perfectly suit your space, you can return eligible items within 30 days of delivery.
Initiate Your Request
Log into your account or use our guest portal to submit a return request with your order number and reason for return.
Prepare the Package
Carefully repackage your items in their original boxing, ensuring all hardware, manuals, and protective padding are included.
Affix Shipping Label
Download and print your prepaid shipping label from your email and securely attach it to the outside of the carton.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing